Tuesday Tips: When Engaging, Don't Feed the Trolls

This advice is often easier said than done, but it is important either way.  Don't feed the trolls. Engaging users is important, but engaging trolls can end very badly.

Whether your business' page is new or established, you will eventually be targeted by a troll. The troll may be a former employee, a person who wasn't hired for whatever reason, someone who is/was dissatisfied with a product or just someone who is out there to poke holes at anyone they've decided to target (for those people it's not really personal, they just get a rise out of causing someone else to react).

Sometimes it's hard to tell when someone is trolling but if they keep replying with a passive-aggressive attack on something you've posted, then it's time to be the bigger person and step away. Sometimes just a simple phrase of "I guess we'll just have to agree to disagree" and not posting further can help. Or "I'm sorry you feel that way" etc.

The important thing is to stop before they take it too far.

Tuesday Tips are a series of tips released on Tuesday each week regarding a hint or tip to help you manage and market your Facebook presence better.  You can find all the Tuesday Tips by clicking on the Tuesday Tips tag below.